Refund Policy

Our Commitment to Your Satisfaction

At Bedtition, operated by iBarber Pty Ltd, we take pride in delivering exceptional grooming services at our Brisbane and Melbourne barbershops. Your satisfaction is our highest priority, and we stand behind the quality of every haircut, trim and treatment we provide. This Refund Policy outlines how we handle concerns related to our services and any retail products purchased at our locations.

Service Satisfaction Guarantee

If you are not completely satisfied with a grooming service you have received, we want to make it right. Please speak with your barber or a staff member before leaving the shop so we can address the issue immediately. In most cases, we will adjust, restyle or correct the service at no additional charge during the same visit.

If you notice an issue after leaving our premises, please contact us within 7 days of your appointment. We will arrange a complimentary follow-up appointment to address your concerns. Refunds for services are assessed on a case-by-case basis and are offered at the sole discretion of management. We are committed to finding a fair resolution for every client.

How to Raise a Concern

If you are unhappy with a service or wish to request a refund, please follow these steps:

1. Contact us promptly: Email us at info@bedtition.com within 7 days of the service, providing your name, the date of your visit, the location (Brisbane or Melbourne) and a description of your concern.
2. Allow us to respond: We aim to acknowledge all enquiries within 2 business days and resolve concerns within 7 business days.
3. Resolution: Depending on the circumstances, we may offer a complimentary corrective service, a partial refund or a full refund. Our team will work with you to reach a satisfactory outcome.

Retail Product Returns

We stock a curated selection of grooming products at our barbershops. If you have purchased a retail product from one of our locations and wish to return it, the following conditions apply:

• Returns must be initiated within 14 days of the original purchase date.
• The product must be unused, unopened and in its original packaging with all tags and seals intact.
• You must present the original receipt or proof of purchase.
• Refunds for eligible returns will be processed using the same payment method used for the original purchase.
• Products that have been opened, used, damaged by the customer or are missing original packaging cannot be returned.
• Sale or clearance items are final sale and are not eligible for return unless they are faulty.

Faulty or Defective Products

If a retail product you purchased from Bedtition is faulty or defective, you are entitled to a remedy under the Australian Consumer Law. Please bring the product and your proof of purchase to the location where it was bought, or email us at info@bedtition.com. We will assess the product and offer a replacement, repair or refund as appropriate under the law.

Refund Processing Timeline

Once a refund has been approved, please allow up to 5 business days for the refund to be processed. For credit and debit card payments, it may take an additional 3 to 5 business days for the refund to appear on your statement, depending on your financial institution. Cash refunds will be provided in-store.

Exclusions

This policy does not cover dissatisfaction arising from a change of mind after a service has been completed as described and agreed upon. It also does not apply to gift vouchers or promotional credit, which are non-refundable and subject to their own terms of use.

Contact Us

If you have any questions about this Refund Policy or wish to discuss a concern, please reach out to us:

Email: info@bedtition.com

iBarber Pty Ltd, trading as Bedtition
Brisbane & Melbourne, Australia